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We’re in the messaging era, but chatbots are not ready

As this article reveals, the future of chatbot development looks promising, although A.I. needs to be more sophisticated before chatbots can become a true communication tool. In the meantime, however, despite nearly 4 billion global active users of messaging apps, businesses have been slow to adopt messaging as a way to communicating with their customers. And before businesses can move to chatbots, they need to chat.

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