In any negotiations, all parties want to feel they've got the best possible deal and it may seem like there's going to be no deal at all when you're negotiating with a tough customer. When your usual strategy isn't working as well as you'd like, reframing can help you achieve a better outcome. Reframing helps you or another person see a situation from a different perspective and move on from being stuck to resolving a problem constructively. Here, Vivian Giang shares some top tips from expert William Ury, cofounder of the Harvard Program on Negotiation, on how to use reframing techniques "to turn tough negotiations into joint-problem-solving efforts."
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