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Although any difficult situation with a customer can be challenging, it also offers you an opportunity to build trust with your customer and improve your relationship with them. The first step to handling any concerns, complaint or problem raised by a customer is to remain calm and professional. Whatever the issue is, with the right approach you can demonstrate that you care about the customer's problem and work with them to find a solution. With that in mind, Meg Prater shares here some top tips for resolving difficult situations effectively.
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