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7 customer service lessons from the best Uber driver ever

With a 4.99 score in a 5-star ratingfrom a total of 500 trips, one Toronto Uber driver demonstrates the value of delivering an excellent customer experience even when there's "no leaderboard, ranking, or major incentives tied to it." While being an Uber driver may not have been his first choice—having emigrated from India to Toronto with an MBA and extensive corporate experience—Vishwas Aggrawal nevertheless uses his sales and marketing skills, attention to detail, and high standards to ensure he gets as much out the service he delivers as his customers do. Neil Pasricha shares Aggrawal's story here.
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