To bot or not? That is the question we look at today. A chatbot is a piece of software you install on your website making your site open 24 hours per day for a conversation with your users. You'll find various types of chatbots that provide an escalating variety of responses. Before today, you may have thought chatbots were only for large companies. But, many websites, both small and large, find them a useful tool. In this article, we ask and answer the question, "Does your startup website need ...
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