It isn't just what you say that matters; it's how you say it. Different words may have the same meaning yet convey a subtle difference in connotation and by choosing your words carefully you can increase the influence your presentation has on your audience. Whether you're pitching your ideas to clients, colleagues, potential investors or supporters, finding the right words for maximum impact is crucial. Here, Judith Humphrey shares six phrases you can use to convince your audience by communicati...

Being able to communicate your ideas clearly and deliver an engaging speech or presentation is an important component for success, yet the fear of public speaking is very common. Fear is a powerful, protective emotion and while it can prevent you taking risks that pose a genuine threat to your safety or wellbeing, it can also make you avoid challenges and miss valuable opportunities for learning and growth. Effective preparation is crucial for building your confidence as a public speaker. With t...

Although public speaking doesn't come naturally to everyone, it doesn't have to be the nerve-wracking experience many people consider it to be. With practise you can learn to become a confident public speaker with an engaging presentation style. And the more speeches or presentations you deliver, the more opportunities you'll have to hone your public speaking skills. Whether it's a keynote speech at a conference, or a presentation at your next team meeting, Lisa Evans shares here some top t...

Although waiting tables at college may not seem an obvious training ground for an entrepreneur, some of the most valuable lessons you can learn about running a business are the ones you learn outside of the classroom. For David Steckel, this was the job that helped him develop the skills he needed to succeed as cofounder of a company that matches customers with home maintenance vendors and contractors. Here Mark Abadi shares some of the most important lessons Steckel learned about nego...

  Clarity is the key to effective communication and keeping it simple and to the point is crucial when you're communicating by email. Being direct and specific doesn't mean you have to sacrifice courtesy or come across as pushy however. Stating your request clearly and concisely makes it easier for people to respond and using polite language helps you get your point across without sounding rude. Emails are often "so politely vague, they end up being completely unclear," writes Kat Boog...

Communication is a core leadership function and to be highly effective in a leadership role you need exceptional communication skills. Yet in seeking to improve their speaking and writing skills, leaders often overlook another essential communication skill—listening. Leading with influence means being able to have a positive and lasting impact on others. And when it comes to creating an impact that inspires, motivates and persuades others, your listening skills outrank your verbal...

Although public speaking is one of the most important skills to develop, many people are so afraid of giving a speech or presentation they'll avoid it altogether rather than learning to master it. Fear is a natural response to danger that prepares us to either confront or avoid a threat to our safety. Yet the fear of rejection, ridicule or humiliation can trigger the same response with symptoms that range from mild discomfort to intense anxiety. To help you overcome your fears and...

Email, texts, instant messaging and group chats are changing the way we communicate at work and being able to communicate instantly doesn't always mean we're communicating effectively. We're getting used to communicating through short, concise messages and this often leads to miscommunications, incorrect assumptions and misunderstandings. In this article, Deborah Goldstein shares some top tips from members of Forbes Coaches Council on recognizing when communicating in person is a better option t...

In any culture that strongly encourages self-reliance, the toughest barrier to asking for help is our fear that it might seen as a sign of weakness or failure and—especially in the workplace—that it makes us look incompetent. We all have moments when we need other people's help to acquire new skills, overcome challenges, and achieve our goals. And sometimes it's the way we ask for help that makes people less inclined to give it, says social psychologist Heidi Grant. Here, she shares how to "lear...

Trying to strike up a conversation with someone you've never met before with the aim of forging a mutually beneficial relationship can be difficult. Yet this is what sales reps must do every time they cold email potential clients. If you rely on templates and worn out clichés, your emails can be becoming annoying, ineffective and impersonal—and they'll end up being among the many emails that your prospects ignore and delete. Here, Aja Frost shares how to rectify some of the most common...