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10 tips for improving internal communication [infographic]

Good communication practices are at the heart of every successful business. They play a key role in maintaining strong working relationships, building effective teams, boosting employee engagement, increasing productivity and improving client relationships. On the flip side, poor communication practices can lead to low morale, reduced profits and lost opportunities. Effective internal communication "is the glue that holds an organization together," writes Kelechi Okeke. Here, he shares an infogr...
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How to write your first killer business presentation

Business presentations serve to inform, entertain, and persuade an audience. And whether it's a general audience, your company's senior management team, potential clients or investors, you'll want your presentation to be as clear and effective as possible. Many people find the entire process daunting, especially when it's their first presentation. Yet the hardest part is getting started, says Fia Fasbinder. Once you've drawn up an outline of what you want to say and roughly how you'll say it, yo...
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Kim Scott, author of Radical Candor, on the surprising mistake managers don't know they're making

Bad bosses kill innovation, stifle growth, increase costs, create instability and make people miserable. Great bosses, on the other hand, build relationships with their employees that create a source of growth and stability, says executive coach and author Kim Scott. And, without realizing it, well-meaning people can unintentionally become bad bosses, she says. Here, Scott shares the common mistake managers make, why both self-awareness and relational awareness are important, and the advice she ...
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9 alternatives to "looking forward to hearing from you"

Prospects often feel less pressure to close a deal than you do. And when they don't reply to your email, you need to be creative to re-kindle the conversation. They've most likely gone quiet due to something at their end rather than how you've been handling the process so far. So rather than trying to work out what's gone wrong, it's more important to focus on re-engaging them. You can improve your chances of getting a response by keeping your messaging fresh and eye-catching...
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3 small changes that’ll make you sound like a more confident leader

How you use language says a lot about your personality and leadership style. As well as having significant impact on the way other people perceive you, your choice of words can also affect how you see yourself. Although poor word choices can undermine your credibility, with awareness and practice you can eliminate weak vocabulary and replace words and phrases that diminish your confidence and authority with more decisive and assertive alternatives. In this article, Julia Bonner shares some ...
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This common word makes you sound more negative than you want to

Effective communication skills are essential for success in every aspect of your life and being able to express yourself clearly and accurately means choosing your words carefully. Poorly chosen words can detract from your authority, undermine your confidence, create confusion, and at worst, they can lead to friction and conflict. While word choice does involve accuracy, it's not just about the meaning of a particular word, it's also about the subtle ways that meaning can be affected by the cont...
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How to backtrack on a promise to a client (without losing their trust)

 Any time you fail to meet a customer's expectations—whether they're stated in a contract or implied—you're breaking a service promise. And broken promises can damage your credibility and the company's reputation. Things can go wrong from time to time however and, even though it may not be your fault, you may find yourself having to go back on a promise. The key is how you work with the customer to resolve the problem and make sure it doesn't happen again. Here, Alyse Kalish share...
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The three things that will make you successful in marketing

Marketing has changed considerably in recent years and what was once considered an art is now a blend of creativity, strategy and technology. As social media became a tool for brands to connect with consumers, search engines started using advanced ranking algorithms, and browsing online became increasingly personal, marketers have had to move fast to keep up with the latest trends. And with artificial intelligence and data-driven marketing gathering momentum, the marketing landscape is continuin...
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Harvard psychologist Steven Pinker: The No. 1 communication mistake that even smart people make

Being able to communicate effectively is an important skill for success in any workplace.​ And when you're leading a team of people, clear and concise communication is crucial. Without realizing it, we often create miscommunications due to our own 'thinking errors' or cognitive biases. The "curse of knowledge" is a cognitive bias that can affect anyone and the resulting misunderstandings and confusion can lead to costly mistakes. Here, Steven Pinker shares four strategies that will help you reco...
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11 first sentences that guarantee the rest of your email won't get read

No matter what line of business you're in, communication is crucial to your success and the more succinct your messages are the better. With dozens of emails landing in their inbox every day, few people have the time to reply to them all individually and no one has time to read long-winded or convoluted messages. If you want someone to respond favorably to your email you have to be clear, brief and direct. Here, Jeff Haden shares some top tips for creating a good impression by getting ...
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